HeHeHunter

Introduction

It’s 2009 and it’s now the end of TM’s last mile monopoly and lack of competition! We have now DiGi Broadband, Maxis Broadband, P1 WiMax, and Celcom Broadband. So, the competition is quite tough huh?

Nowadays, Broadband services is blooming in Malaysia and there’s no doubt that Malaysian have various choices of broadband packages.

Comparison:

Speed Terms

Everyone loves Speeding! Even on Internet. So, brace yourself with the “Need of Speed”.

There’s no doubt that DiGi’s PROMO plan is the sole winner in this competition.

DiGi – 1 , Maxis – 0 , Celcom – 0 , P1 WiMax – 0 , Streamyx – 0

Price

Money is not everything but it’s at least something. So, poor people like me could enjoy broadband. Isn’t that a mission by the government to provide affordable broadband? So, check it out.

Well, it seems like P1 outweighs other ISP by providing the cheapest price. As for RM20 by Streamyx, due to the additional fee for exceeding their quota of 10 hours, it’s a big no no for basic broadband user.

DiGi – 1 , Maxis – 0 , Celcom – 0 , P1 WiMax – 1 , Streamyx – 0

Quota

Speeding has it’s consequences. You might get a ticket by a traffic police. So does broadband. You might get your speed throttled or stopped by police when you speed to fast. We now view the quota for each ISP.

It seems like Maxis is on a real losing side here. God knows that 3GB is never enough for a basic broadband user in Malaysia. However, P1 shares the same fate as well. Limiting 5GB doesn’t help either. It’s best that P1 would upgrade it to 8GB, which is normal usage for a basic user. As for Streamyx and Celcom, unlimited shows that you’re overselling. This is just the same like Web hosting. Providing Unlimited package truly states that you’re overselling and overselling is a real bad bad idea. There’s no such thing as unlimited. So, I would let DiGi, with quota of 50GB to score.

DiGi – 2 , Maxis – 0 , Celcom – 0 , P1 WiMax – 1 , Streamyx – 0

Customer Service

Response Time

Well, here is the part where ISP could score the most points. First, we look at the response time. Points will be given as follow: 3 – Fast, 2 – Moderate, 1 – Slow.

I would give DiGi and P1 3 points as their response time is fast. Maxis and Celcom scored 2 points. Well, we know that we need to wait for a long time to get a response from Streamyx, I would give them 1 point.

Professionalism

How much do their customer service knows their product? I would say that P1 knows their product best! So P1, it’s a 3 points for you. As for the other ISP, they will receive 2 points except Streamyx with 1 point.

Current Score:

DiGi – 7 , Maxis – 4 , Celcom – 4 , P1 WiMax – 7 , Streamyx – 2

Conclusion: Good job DiGi and P1. You will make a change in broadband in Malaysia. You truly uphold your slogan ” Rediscover what Broadband should be” and ” Beyond Broadband”. As for the other ISP, I hope that you will brush up your services to compete against each other.

Last Comment: I hope I would have a free broadband account so that I could evaluate on every aspects of the broadband services. In the end, I would write a full review about the broadband provided.

HeHeHunter Rumbles broadband